Business Support - friendly faces

Tax Team Administrator

Full Time

This newly created team administration position offers support to tax professionals, based at our Stoke-on-Trent office.

Are you seeking a fresh career opportunity that offers variety, independence, project work and client support? This unique opportunity could be ideal for you.

As the Tax Team Administrator, you will be instrumental in the delivery of the team’s success on a daily basis. You will form working relationships with underwriters, clients, internal team members and other teams such as marketing and business development.

As the Tax Team Administrator, you will be the main point of contact for all aspects of administration and support to the tax team and the group-wide support network.

We are a firm of accountants & business advisers, who form part of the Dains group of companies.

We believe our employees are our greatest asset, and we look to provide the best working environment. We listen, learn, and evolve as we strive to make Dains a great place to work.


  • You will be the primary point of contact between Dains and the service underwriters

  • Have responsibility for data management, compliance management and documentation management

  • Monitor data accuracy and client management reporting

  • Manage market literature and subscription renewals for clients

  • Raise invoices and renewals for payment process management

  • Review new client set-up monthly and liaise with partners to assess the relevance of service and update data

  • Ensure updated materials are available to business development and partners for inclusion in client pitches/proposals

  • General support and administration support to the team and partners


  • Confident with using software and systems operated by the company (eg CCH, WorkBooks CRM, DocuSign)

  • To have a good understanding of Outlook and any other MS Office packages, Word, Excel and PP

  • Have a confident, professional and diligent work ethic

  • Demonstrate a good level of previous administration experience, ideally within a professional environment

  • Have a good eye for detail and willingness to deliver quality and accurate work

  • Strong appreciation of customer service skills

  • Professional communication skills, able to communicate with colleagues and clients in person, by email, writing or telephone

About Dains - Top 60 firm, Investors in People, Climate Positive Company and Workforce

Our Commitment to you

Job CategoryAdministration, Business Support
Benefit 1.25 days annual leave (plus normal statutory bank holidays)
Benefit 2.Buy and sell annual leave
Benefit 3.Ongoing training and personal development
Benefit 4.Onsite tuck shop
Benefit 5.Cycle to work scheme
Benefit 6.Greener car scheme
Benefit 7.Regular development reviews and training
Benefit 8.Group staff pension scheme
Benefit 9.Wellbeing refreshments
Benefit 10.Discounted shopping platform
Benefit 11.Charity support days

How to Apply

If you have any problems submitting your application using the form below then please send your application to Nicola Jones (remembering to quote the job you are applying for).

A valid email address is required.
A valid phone number is required.

Application Process

Step 1

Please complete the application submission form at the end of the job spec or send your full CV to Nicola Jones.

Step 2

If your application is shortlisted, you will be contacted, and a telephone screening interview will be scheduled.

Step 3

Following a successful telephone screening interview, you will be invited to attend a face-to-face interview with the hiring manager.

Step 4

You will be notified of the outcome of your interview and provided with feedback.